Privacy Policy

This Privacy Policy explains how EST hotel (“Hotel,” “we,” “our,” or “us”) collects, uses, discloses, and protects personal information of guests and visitors (“you”).

By using our website, making a reservation, or staying at our property, you agree to the terms of this Privacy Policy.

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1. Information We Collect

We may collect the following types of personal information:

A. Personal Identification Information

• Full name
• Email address
• Phone number
• More

B. Reservation & Payment Information

• Booking details (arrival/departure dates, room preferences)
• Credit/debit card information (processed securely via payment providers)
• Billing address

C. Technical & Usage Information

• IP address
• Browser type and device information
• Website usage data (cookies, analytics, pages visited)

D. Communication Data

• Emails, messages, and requests submitted to our team
• Customer service interactions

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2. How We Use Your Information

We use collected information to:

• Process reservations and payments
• Manage guest check-in and check-out
• Provide customer support and respond to inquiries
• Improve our services and guest experience
• Send booking confirmations and important updates
• Comply with legal and regulatory requirements
• Prevent fraud and ensure property security

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3. Sharing of Information

We do not sell your personal information. However, we may share information with:

• Payment processors for secure transactions
• Service providers (IT support, booking platforms, marketing tools)
• Legal authorities if required by law or for safety/security reasons
• Affiliated brands or partners under Best Western network standards

All third parties are required to handle your data securely and only for intended purposes.

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4. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve website functionality
• Analyze traffic and user behavior
• Enhance user experience

You may disable cookies through your browser settings, but some features may not function properly.

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5. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Secure servers and encryption
• Access control restrictions
• Regular security monitoring

However, no system is 100% secure, and we cannot guarantee absolute protection.

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6. Data Retention

We retain personal information only as long as necessary for:

• Completing your stay and transactions
• Legal, accounting, or regulatory requirements
• Operational and security purposes

After this period, data is securely deleted or anonymized.

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7. Your Rights

Depending on applicable privacy laws, you may have the right to:

• Access your personal data
• Request corrections to inaccurate information
• Request deletion of your data (where applicable)
• Withdraw consent for certain uses
• Request information about data sharing

To exercise these rights, contact us using the details below.

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8. Third-Party Links

Our website may contain links to third-party websites (e.g., booking engines). We are not responsible for the privacy practices of those external sites.

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9. Children’s Privacy

We do not knowingly collect personal information from individuals under the age of 18 without parental or guardian consent.

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10. International Data Transfers

If you are accessing our services from outside Canada, your information may be processed and stored in Canada or other jurisdictions where our service providers operate.

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11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page.

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12. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact:

EST Hotel
1790 Albion Rd, Etobicoke, ON M9V 4J8, Canada
Email: frontdesk@esthotel.ca
Phone: +1 (416) 747-7676